Arriva’s culture fosters entrepreneurship, innovation, and a commitment to exceeding client expectations. The Ideas Engine serves as a platform for nurturing innovative concepts within the Arriva Group. Through this framework, colleagues are encouraged to share their ideas, which are then rigorously evaluated. Promising concepts undergo pilot schemes to test and validate their potential, with results shared across all markets. This collaborative approach ensures that the entire Arriva Group, along with clients and passengers, can benefit from innovative solutions.

Furthermore, Arriva recognizes the importance of collaboration and co-creation in achieving optimal outcomes for passengers and clients. Therefore, they actively seek partnerships with manufacturers, technology providers, and external organizations. This longstanding tradition of collaboration enables Arriva to remain at the forefront of innovation in the transport sector, delivering exceptional service and value to stakeholders.